Overview of the previous 2022–2024 Sustainability Plan

In 2024, we concluded the 2022–2024 Sustainability Plan with very positive results. Over these three years, we succeeded in embedding sustainability across all areas of the organisation. Proof of this are the more than 100 initiatives launched during this period. Every area and subsidiary of the organisation has taken part. In many cases, they assumed a leading role. This includes our branch in Portugal.

In 2024, the final year of our Sustainability Plan, we carried out 21 key initiatives. These are already generating tangible results. In addition, we made progress on another 50 actions currently under way. We expect to complete them in the first half of the new 2025–2027 Sustainability Plan.

Among the initiatives implemented, those aimed at supporting our customers in the energy transition stand out. We improved the energy efficiency of their homes. We promoted cleaner mobility, the circular economy, social inclusion, and sustainable innovation. This consolidates our commitment to a responsible growth model.

Some examples of implemented initiatives include:

• Mobilising environmental finance: In 2023 and 2024, we succeeded in achieving traceability for most green finance products. This enables us to monitor them. We provide a quarterly report on all green financing. We present it to the CaixaBank Group Sustainability Committee and the CaixaBank Payments & Consumer Management Committee. We traced the financing of more than 15,000 vehicles with 0 and ECO labels. We also traced over 4,500 solar panel financings.
• Mobilising social finance: On the one hand, we managed to trace most social financing—mainly student loans. We monitor and report on it alongside green mobilisation. On the other hand, we consolidated the management process for securing the Social Premium in equipment leasing operations. Our subsidiary CaixaBank Equipment Finance carries out these operations. 
  In 2024, our subsidiary CaixaBank Equipment Finance carried out 15 operations through its equipment leasing activity. These had a financed amount of €31.1 million. They funded technological equipment for hospitals and public or state-assisted schools. To a lesser extent, they funded equipment for social organisations. These operations obtained the Social Premium. They met the eligibility criteria of CaixaBank’s Sustainable Development Goals Financing Framework.
• Internal decarbonisation: As part of our commitment to decarbonisation and the circular economy, we launched a limited edition of 20,000 cards. These are made from recycled plastic collected from oceans and beaches. We intended them for Imagin customers. 

We also improved the entire recycling process for the cards our customers hand in at our branches. Through a more efficient and transparent recycling system, we can now trace the destination of each recycled card. We inform every customer of what their old card has been transformed into. The cards are turned into urban furniture such as benches and litter bins. This helps reduce tonnes of plastic waste. It strengthens the link between sustainability and the customer experience.

• Governance and transparency:
  • In terms of transparency, we implemented more than 10 initiatives to improve clarity in the marketing of My Card, Imagin & Go, and all Imagin cards. This also covers those marketed by CaixaBank (over 300 in total). We placed particular focus on revolving credit cards. In addition, we created specific Financial Education content on the corporate website. It links to our products—cards, credit lines, and loans. This makes various financial concepts more accessible to our customers through clear explanations.
  • At governance level, sustainability was integrated into many internal processes. For example, the Product Committee Dossier now includes a review by the Sustainability department. All new products must go through this. Likewise, the Corporate Policy Manual for Marketing Communication now includes a Sustainability review as well.
  • Additionally, we implemented the entity’s four sustainability policies/principles across its subsidiaries for approval. These are Sustainability Principles, Human Rights Principles, Climate Change Statement, and Nature Statement.

New 2025–2027 Sustainability Plan

The new 2025–2027 Sustainability Plan will guide us over the next three years. We developed it collaboratively and in parallel with CaixaBank’s 2025–2027 Sustainability Plan.

This new plan continues the three ambitions—environmental, social, and governance—of the previous plan. It follows the strategic lines. At the same time, it updates, strengthens, and defines other aspects. It places particular emphasis on the social ambition.

• Environmental ambition: Our focus remains on supporting our customers in the energy transition. This covers the fields of sustainable mobility and energy-efficient homes. We provide tailored solutions that combine preferential financing with personalised guidance. We also continue to work on decarbonising our own operations through initiatives related to cards. These include digitisation, recycling, or innovation in more sustainable materials. We reduce our Scope 1 carbon footprint. We place particular focus on further updating the commercial vehicle fleet to more efficient models. For Scope 2, we focus on reducing the footprint of our value chain (suppliers) and that associated with corporate travel.
• Social ambition: Financial and social inclusion remains a priority. Initiatives such as the Braille card or POS terminals for visually impaired people are clear examples carried out in this area. To this, we add two new lines of action. On the one hand, we foster employability and entrepreneurship through financial products such as loans for vocational training and university studies. On the other hand, we respond to increasing longevity with financial solutions and products aimed at the senior population. These are designed to help people prepare for this stage of life.
• Governance ambition: The integration of ESG aspects into management and decision-making remains in the new plan. This is due to their importance. They are already embedded within the organisation, in Product Committees, the Management Committee, and the more operational aspects. We also continue to promote a culture of sustainability among our employees. We offer them an inclusive workplace environment. We foster their talent and professional development.

At CaixaBank Payments & Consumer, we continue to join CaixaBank Group’s commitments. We advance together towards the sustainability of our environment. This has always been our way of working.

We also wish to reinforce our commitment to the United Nations 2030 Agenda Sustainable Development Goals (SDGs). SDGs stand for Sustainable Development Goals. In particular, we focus on the following five, where our activity has the most direct impact: