CaixaBank Payments & Consumer, E.F.C., S.A., Sociedad Unipersonal, has joined the Customer Service Department responsible for dealing with and resolving complaints and claims from its customers and companies of the "CaixaBank" Group that subscribe to this service.
Customers can submit complaints to the Customer Service Department through one of the following options:
The Customer Service Department typically resolves claims within one month (fifteen working days in the case of complaints related to payment services) in accordance with its operating regulations. In the event that the claimant does not agree with the resolution, or should the aforementioned time period go by without a response, s/he can file the claim with the supervisory claims service.
REGULATIONS
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SUPERVISORY CLAIMS SERVICES
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CLAIMS SERVICES OF RELATED INSURANCE COMPANIES
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CONSUMER INFORMATION (CATALONIA)
There is also a consumer telephone advice service, provided by the Government of Catalonia, which can be called on 012. There are official claims/report forms available to customers. The bank provides a free customer helpline on 900 101 538. Furthermore, in accordance with the provisions of Act 22/2010 of 20 July on the Consumer Code of Catalonia, consumers can request a template of the terms and conditions of basic financial service contracts that may be of interest.
GENERAL REGULATIONS ON CONSUMER PROTECTION AND CONTRACT CONDITIONS
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CONSUMER CREDIT
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GENERAL REGULATIONS ON BANKING SERVICES
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INSURANCE BROKERAGE
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PAYMENT SERVICES
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CUSTOMER SERVICE
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