You can file your complaint anonymously.
This Channel provides a series of guarantees, including confidentiality and protection of the whistleblower's identity, anonymity through setting up suitable IT means to ensure that access records to the Whistleblower Channel are automatically deleted, and the prohibition of reprisals.
The Channel is managed by Regulatory Compliance, although part of the process (reception and screening) is carried out by external experts to bolster independence, objectivity and respect for the guarantees offered by the Channel.
Remember that you can access the Whistleblower Channel 24 hours a day, 365 days a year, from a corporate or personal device. Moreover, the channel's platform allows complaints to be submitted in Spanish, Catalan, English or Portuguese. CaixaBank Payments & Consumer thanks you for using this channel, as this demonstrates your commitment to our ethical values and principles, thereby generating the trust needed to operate in the market. ‘This trust can only exist if its integrity is beyond question.’