The Whistleblower Channel is a means of communication at your disposal to facilitate confidential and agile reporting of irregularities that you may identify over the course of your job, and that may involve violations, including those that constitute fraud and even criminal activity. This Channel is essential to comply with the Code of Ethics in general and with internal regulations in particular, and is thus an active part in the ongoing improvement of CaixaBank Payments & Consumer.
Consultations/disclosures brought by groups other than those envisaged will not be admitted, as shown in the drop-down list of groups of the Platform Channel. In any event, consultations/complaints brought by customers will not be admitted, in which case the appropriate channel will be the Customer Service.
ACCESS
You can file your complaint anonymously.
This Channel provides a series of guarantees, including confidentiality and protection of the whistleblower's identity, anonymity through setting up suitable IT means to ensure that access records to the Whistleblower Channel are automatically deleted, and the prohibition of reprisals.
The Channel is managed by Regulatory Compliance, although part of the process (reception and screening) is carried out by external experts to bolster independence, objectivity and respect for the guarantees offered by the Channel.
Remember that you can access the Whistleblower Channel 24 hours a day, 365 days a year, from a corporate or personal device. Moreover, the channel's platform allows complaints to be submitted in Spanish, Catalan, English or Portuguese. CaixaBank Payments & Consumer thanks you for using this channel, as this demonstrates your commitment to our ethical values and principles, thereby generating the trust needed to operate in the market. ‘This trust can only exist if its integrity is beyond question.’
