For CaixaBank Payments & Consumer, to think about the future is to think about sustainability, two indivisible concepts that are part of our values.
Sustainability is part of our work. We have integrated it in all areas of our activity taking into account its three main aspects: caring for the environment, committing to society and good business management.
We follow our 2022-2024 Sustainable Banking Plan, which we have designed in line with the Group's plan, to advance along this path. This plan is promoted and supervised by the Sustainability and Corporate Development area.
The plan includes more than 100 initiatives in different areas of the entity. Our aim is to help our customers achieve a sustainable transition and to continue promoting a positive social impact. We do this through inclusive financial products and solutions.
We achieve this by encouraging a culture of sustainability among our employees. We offer an inclusive work environment and promote their talent and professional development. We follow good governance practices that guarantee an appropriate integration of sustainability in our decisions and in all the organisation's processes.
To prepare the plan, we conducted a Materiality Analysis to identify and prioritise the ESG topics that are most relevant to our activity, taking into account the opinion of our stakeholders.
At CaixaBank Payments & Consumer, we endorse the commitments of the CaixaBank Group to boost progress in various areas of sustainability in our sector.
We are also committed to helping achieve the Sustainable Development Goals (SDGs) of the United Nations 2030 Agenda, especially the following five, which are most directly impacted by our activity:
We support our customers, individuals, and businesses in moving towards a more sustainable economy. We make this possible through initiatives that promote the financing of sustainable products. These reduce environmental impact. We place particular focus on sustainable mobility and energy-efficient homes.
We also drive actions aimed at decarbonising our operations. These align with the Group’s Environmental Management Plan. These initiatives rely on calculating our carbon footprint. For example, we collect cards at CaixaBank branches to ensure proper recycling. We implement POS terminals with a no-print receipt option. We digitise cards. We update the commercial vehicle fleet to more sustainable models. We carry out other initiatives.
At CaixaBank Payments & Consumer, we face the challenge of creating a positive impact on people. We focus especially on those who are vulnerable.
To achieve this, we offer products and services tailored to the needs of different groups and companies. These also include social inclusion criteria.
We focus on strengthening social and financial inclusion. We promote employability and entrepreneurship. We address the challenges of increasing longevity.
We also finance and take part in programmes and projects aimed at building a fairer and more inclusive society. We work with third-sector associations and organisations. We always coordinate with CaixaBank Social Action and the “la Caixa” Foundation.
We commit to the responsible management of our business. We integrate social and environmental aspects into the decision-making of our governing bodies. We do this for each of the areas and businesses that make up the organisation. At the same time, we raise awareness of sustainability among all employees.
We realise that our company owes its success to the fact that the people who are part of it commit to our values. For this reason, we foster internal talent and personal wellbeing. We ensure that our activity takes place in an inclusive, diverse, and equal workplace environment.
We also try to ensure that our activity takes place in an inclusive, diverse, and egalitarian working environment.
