At CaixaBank Payments & Consumer, we believe in the power of positive change. We believe in our responsibility to build a fairer, more inclusive, and committed society. We pay close attention to the needs of the people around us. We seek solutions that respond to their realities in each community. For this reason, we offer products and services that seek to have an impact. We focus especially on people in vulnerable situations.
We support you with what we do best: banking, payment methods, and financing. We provide solutions to drive your sustainable projects. We improve your financial well-being. Together, we transform the economy while promoting economic and social development. To make this possible, we back initiatives that facilitate access to payment methods and financing services for more and more people.
Together with MoneyToPay, we work with government agencies and NGOs to issue prepaid cards to welfare recipients.
We closed 2024 with a portfolio of more than 65,000 social assistance cards.
Together with MoneyToPay, we offer companies in the primary sector cards to pay the salaries of their temporary workers.
These cards are free for the beneficiaries. They provide an easy and flexible way for them to access their salary.
In 2024, we issued over 7,000 cards for temporary workers’ wages. We closed the year with a portfolio of more than 20,000 cards.
At CaixaBank Payments & Consumer, we have cards linked to more than 100 NGOs. Through them, over €2.4 million was raised in 2024.
We offer two types of NGO cards. One type donates part of the annual issuance and maintenance fee to the social organisation chosen by our most socially committed customers. The other allocates a small percentage of purchases made with the card to the selected social entity.
We closed 2024 with a portfolio of more than 40,000 NGO cards.
At the end of 2022, we issued the first bank card in Braille in Spain. We did this in collaboration with ONCE. With it, people with visual impairments can make purchases in any type of store, whether in-person or online, without any help.
This card is a major step forward in our commitment to inclusive banking. It makes our services more accessible. It improves the customer experience.
We closed 2024 with a portfolio of 3,955 Braille cards.
At CaixaBank Payments & Consumer, in addition to designing products that are suited to people's needs, we go to great lengths to offer financial education initiatives so people can have all the information they need to make a better purchasing decision.
As part of the CaixaBank Group, we are committed to improving the financial culture of our customers and society as a whole, including the most vulnerable sectors.
Throughout 2024, we carried out multiple initiatives with support from CaixaBank Group volunteers and/or social organisations.
We commit to social progress and personal well-being. To this end, we set up partnerships with social entities that share our values of sustainable development and environmental preservation. Through the Connected to the Neighbourhood initiative, we identify the social entities of the neighbourhoods closest to our branches. We carry out activities and programmes with them.
At CaixaBank Payments & Consumer, we strongly believe in the power of connection. That is why we have launched the “Connected to the Neighbourhood” and “Connected to CPC” initiatives. These aim to bring our corporate buildings and teams closer to the reality of the most vulnerable people in our communities.
These initiatives have a clear purpose: to build bridges between our employees and the social organisations, foundations, and NGOs working nearby. Or with a special connection to our teams, whether through family ties or involvement in volunteer activities.
Through these connections, we support these organisations. We provide the backing of the CaixaBank Group by actively participating in charity campaigns like El Árbol de los Sueños, ReUtilízame, and others. In addition, we jointly develop activities and actions that create a real positive impact in the community.
Because when we connect with the neighbourhood, we connect with what truly matters.
“Fórmula Solidaria” is an initiative by CaixaBank and CaixaBank Payments & Consumer. It channels financial support from the “la Caixa” Foundation and companies committed to helping the most vulnerable. The Solidarity Formula aims to help make the projects of the beneficiary entities a reality.
In concert with our partners, in 2024 we benefited more than 70 organisations. Their projects totalled over €1.8 million. These aimed at supporting vulnerable groups and those at risk of social exclusion.
Mobility support
We establish partnerships with our customers in the automotive industry. They provide discounts and/or donations that make it easier for social entities to have sustainable vehicles. In 2024, we carried out 43 projects.
This segment also includes the solidarity leasing scheme. Through it, we help social organisations renew less-polluting vehicles or equipment. This aligns with new sustainability regulations. We do this under terms and fees tailored to the economic reality of each social organisation.
ICT support
To bridge the digital divide, we make joint donations with our customers in the technology and information sector.
Through these donations, we seek to provide for the material and IT needs of social entities and their beneficiaries. We collaborate in their digitisation processes. During 2024, we carried out two charitable initiatives.
Home support
We collaborate with NGOs that have projects intended to meet the basic needs of vulnerable families. These include essential maternal and child products, healthcare items, and food.
We also help buy furniture suitable for the facilities of these entities. In this way, in 2024 we carried out eight initiatives in this area.
Health, Solidarity, Smiles
At CaixaBank Payments & Consumer, in collaboration with CaixaBank and the “la Caixa” Foundation, we support the 3S initiative (Health, Solidarity, and Smile). This programme has a clear purpose: to bring healthcare to those who need it most.
Through strategic partnerships with our partners in the health sector, we work to facilitate access to services and medical supplies for socially vulnerable people. This initiative combines the power of collaboration: the social funds of the “la Caixa” Foundation, the commitment of CaixaBank and CaixaBank Payments & Consumer, and the generous support of our partners. They contribute with financial support, in-kind donations, and special discounts.
3S is much more than a charitable initiative. It is a support network that brings together companies, social organisations, and individuals with a shared goal: to care for, support, and bring a smile back to those who need it most.
In 2024, we carried out 25 actions to provide hearing aids. We set up partnerships with companies in the dental sector.
CaixaBank group volunteering
Our volunteering programme allows our staff to actively engage in social and environmental projects. In this way, we contribute to improving society and protecting the environment we live in. We promote the personal growth of all our volunteers.
Our volunteer community brings together people from all entities within the CaixaBank Group. It participates in over 4,000 projects and activities each year.
Fostering solidarity among employees and society at large has been a key objective of the CaixaBank Group since its inception. Founded in 2005, the CaixaBank Volunteers Association has become a benchmark for promoting volunteerism. The goal of CaixaBank Volunteering is to contribute to a fairer, kinder world. It supports vulnerable groups to improve their wellbeing. It also cares for the planet and its biodiversity.
At CaixaBank Payments & Consumer, we form partnerships with social organisations that share our values of sustainable development and environmental preservation. Through the “Connected to the Neighbourhood” and “Connected to CPC” initiatives, we identify social organisations close to our branches. We encourage employee solidarity through initiatives such as Social Month and Social Team Buildings.
In 2024, the CaixaBank Payments & Consumer workforce took part in over 80 activities on more than 1,700 occasions. These include solidarity team-building activities, environmental days, and Social Month actions.
These other actions, aimed at our customers and society in general, assist in collecting donations and promote collaboration with NGOs.
Meaningful donations
ReUtilízame is a programme that promotes the donation of surplus materials in good condition from companies to non-profit social organisations. The programme is open to customers. In 2024, 66,597 items were donated. More than 50 companies took part, alongside CaixaBank and CaixaBank Payments & Consumer. This benefited 292 organisations.
The Tree of Dreams
This is an initiative that involves our staff, our partners, and many of our customers. They buy gifts for the most vulnerable families. Thanks to this initiative, more than 25,000 children were able to open over 30,000 Christmas and Epiphany gifts.
Pitch your project
Every year, everyone who works at CaixaBank Payments & Consumer can submit projects from the NGOs we collaborate with. This is so they can be considered to receive a financial boost from CaixaBank Social Action. Generally, these are entities for which they volunteer or with which they have a specific relationship. In 2024, our staff submitted a total of 24 projects. Of these, 12 were selected as winners.
Social Month
Our staff, together with relatives, friends, and customers, take part in a volunteering marathon as part of CaixaBank’s Social Month. At CaixaBank Payments & Consumer, we participate both in CaixaBank’s activities and in our own. In total, counting only our own activities, we held more than 30 initiatives with over 1,000 staff participations. The actions we carried out during Social Month covered a wide range of themes: environmental awareness and action, care for the elderly and migrants, education, disability, child poverty, and more.
