The website, of CAIXABANK PAYMENTS & CONSUMER, E.F.C. E.P., S.A.U. (hereinafter, “CAIXABANK PAYMENTS & CONSUMER”), uses cookies and other files with a similar function (hereinafter and as a whole, "cookies"). Cookies are devices that are used to store and retrieve information on your device to, for example, allow the website to function or learn your browsing habits. This website uses session cookies and persistent cookies. Session cookies are designed to gather and store data while users browse a website. They are usually used to store information that is only kept for providing the service requested by the user on one single occasion. Persistent cookies are a type of cookie where the data remains stored on the device and can be accessed and processed during a defined period of time by the party responsible for the cookie, with said time period ranging from a few minutes to several years.




This website uses cookies which allow its operation and the provision of services offered therein (for example, for user authentication and identification).

We also use our own cookies (for which CAIXABANK PAYMENTS & CONSUMER is responsible for the information processed) for the purposes stated below. If you do not accept certain cookies, your experience on our website will be limited with regard to the functions detailed in this section, but we want you to be in control, so that you can decide at all times.


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If you click save without having checked a box, you will reject cookies.




To set up or reject cookies, you can use the settings panel in section 2 (Purpose of cookies/ configuration and rejection of cookies).

Most web browsers also let you manage your preferences on the use of cookies at all times. You can adjust your browser settings to reject or delete certain cookies, according to your preferences.

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•    Mozilla Firefox
•    Microsoft Edge
•    Safari




4.1 Data controller


The data controller is CAIXABANK PAYMENTS & CONSUMER, whose full name and contact details are as follows:

Caixabank Payments & Consumer, E.F.C., E.P., S.A

Tax code: A08980153

Address: Avenida de Manoteras nº 20. Edificio París. 28050 Madrid.


4.2 Contact details for the Data Protection Officer


CAIXABANK PAYMENTS & CONSUMER has designated the Data Protection Officer that CaixaBank has appointed for all CaixaBank Group companies to handle any matters that arise over the course of its activity involving privacy and data protection

LCustomers can contact the Data Protection Officer by sending an email to oor by writing to Calle Pintor Sorolla nº 2-4 (49002 Valencia), with the reference "Delegado de Protección de Datos"

PYou can contact the data protection controller via the following link:


4.3 Purpose of data processing


The purposes of the processing are explained in "Purposes of cookies and third-party cookies / configuration and rejection of cookies".


4.4 Legal basis for processing


The legal basis for processing is your consent, which you can manage and reject in ("Purposes of cookies/configuration and rejection of cookies") and ("Disabling or deleting cookies ").


4.5 Data categories


Below you will find the different kinds of data collected or processed by analysis cookies :

- Unique identifier

- Browser type / Operating System

- Device type / Operating System

- Date and time the website was accessed

- Session duration

- Content they interact with

- Visit reference


4.6 Data recipients


CAIXABANK PAYMENTS & CONSUMER will share the information collected with:

- Public authorities and bodies, to comply with a legal obligation required.

- Information technology service providers acting on our behalf are regarded as data processors.


4.7 Transfers to third countries


CAIXABANK PAYMENTS & CONSUMER does not make transfers to third countries.


4.8 Data storage period


LThe data obtained by using the cookies accepted by the user will be stored for a period of 12 months "Purposes of cookies and third-party cookies/configuration and rejection of cookies", read their respective policies, indicated in the same section, for more information on their storage periods.


Exercising rights and filing claims with the Data Protection Agency / Rights of data subjects


The data subject may exercise their rights in relation to their personal data (access, portability, revocation of consent, correction, objection, limitation and deletion) in accordance with the current regulations by visiting any CaixaBank branch, by writing to the post office box address APARTADO DE CORREOS 209-46080 VALENCIA, by visiting the website address, or through the online banking service. You may also file complaints related to the processing of your personal data with the Data Protection Officer of CaixaBank ( and/or with the Spanish Data Protection Agency (

You can find more information on these rights here.




CAIXABANK PAYMENTS & CONSUMER may modify this Cookie Policy to reflect new legal or statutory requirements, or for the purpose of adapting this policy to instructions provided by the Spanish Data Protection Agency.