We commit to responsible business management. We integrate social and environmental aspects into the decision-making of our governing bodies. Our responsible culture advocates for well-being, a good working environment and the personal and professional development of our staff.
Our commitment to sustainability affects every area of our organisation. It reinforces our founding values. Transparency, ethics, and good governance guide the conduct of our activity. They guide how we relate to our stakeholders.
As part of the CaixaBank Group, we regularly update our policies. This makes sustainability an ever-growing component of our value creation process.
The corporate governance website presents the people who make up our Board of Directors and the Board Committees. It also contains our Articles of Association, corporate policies, and other documents of interest:
At CaixaBank Payments & Consumer, we know that our staff are our greatest asset. That is why we work to ensure that our activity takes place in an inclusive, diverse, and equal working environment. We promote the talent and professional development of all our people.
We encourage the people who make up our workforce to develop through skills-based management for every job profile and position. This way, everyone on our team can achieve their full potential.
We have a three-pronged training strategy to make sure our people never stop learning:
Based on what the regulator demands
Based on the topics arising from the CaixaBank Group Training Plan.
Based on personal interests in key areas of knowledge and skills.
In 2024, we delivered more than 384 training courses. These totalled over 20,820 hours of training to 6,115 employees. This is an average of 30 hours per person.
This is a new training project to make our staff better prepared to respond to the rapid changes in the financial sector. These changes include new entrants, digitisation, and changing consumer habits. This project relies on transforming how our personnel’s development is managed. It implements a model based on Job Profiles and Skills. To achieve this transformation, 4 Building Blocks or phases have been established:
01
Define: a unique architecture of job skills and profiles is established.
02
Reskilling: the in-demand profiles and skills are identified and upskilling and reskilling programmes are carried out
03
Transform: talent management is transformed to promote the most in-demand profiles and skills.
04
Opportunities & Development: new opportunities are offered to the entire workforce to advance their professional development through self-training content.
This project resulted in 321 job profiles being identified in all the CaixaBank Group companies
We promote a safe and inclusive work environment. It is based on respect for diversity and the promotion of equal opportunities. We eliminate any discrimination. We contribute to positive social change. To achieve this, we have launched the 3rd Equality Plan with more than 50 actions carried out.
We promote the equal and respectful treatment of all the people who make up our workforce. Through training and various materials for internal use, we help promote the use of inclusive, non-sexist language. We promote communication that is free of biases and stereotypes.
To promote a work environment based on respect, equal opportunity, and inclusiveness, we have developed the Wengage programme. It offers mentoring sessions on gender, functional, and generational diversity:
It contributes to the development of cross-cutting and leadership skills of women with potential. It helps them overcome their self-limiting beliefs.
It enhances the digital culture of people over 45 years old through the empowerment of young people. It improves the leadership of both groups. It passes on the organisational wisdom of the older generations.
Thanks to all of this, in 2012 we first received the "Equality in the Workplace" seal awarded by the Ministry of Equality. We renewed it in 2017 and 2022. In April 2025, we will renew it for a further 3 years.
Among these benefits are a competitive fixed monthly salary and a performance-related bonus. We also offer allowances and other services, including:
To support the families of our employees: nursery support, paid leave, life and accident insurance, and schemes for families with a dependent with a disability.
To take care of our staff's health with medical and dental insurance, fresh fruit in branches, an internal paddle tennis league and a running club.
To promote flexibility and guarantee a balance between work and family life: restaurant voucher, Compensa+ flexible remuneration plan, bank benefits of the CaixaBank Group, flexible working hours, and a new hybrid work ecosystem that combines in-person with remote work.
In addition, our internal car-sharing scheme provides employees with electric vehicles for personal use, including at weekends.
