CaixaBank Payments & Consumer, E.F.C.S.A., Sociedade Unipersoal, adheriuse ao Servizo de Atención ao Cliente encargado de atender e resolver as queixas e reclamacións dos seus clientes e das entidades do Grupo ”CaixaBank” adheridas a este servizo.
Os clientes poden presentar as súas reclamacións ante o Servizo de Atención ao Cliente a través dunha das seguintes opcións:
Ademais, o Servizo de Atención ao Cliente dispón dun prazo máximo de 1 mes con carácter xeral e 15 días hábiles no caso de reclamacións sobre servizos de pagamento para resolver as reclamacións de acordo co seu regulamento de funcionamento. En caso de desconformidade coa resolución ou se transcorreu o prazo indicado sen que se emitise ningún pronunciamento, o cliente pode formular a súa reclamación ante os servizos de reclamacións dos supervisores.
REGULAMENTOS
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SERVIZOS DE RECLAMACIÓNS DOS SUPERVISORES
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SERVIZOS DE RECLAMACIÓNS DAS COMPAÑÍAS ASEGURADORAS VINCULADAS
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INFORMACIÓN AO CONSUMIDOR (CATALUÑA)
Faise constar a existencia do servizo de consulta telefónica do consumidor, prestado pola Generalitat de Cataluña, a través do número 012. Existen follas oficiais de reclamación/denuncia a disposición dos clientes. A entidade dispón dun servizo telefónico gratuíto a través do número 900 101 538. Así mesmo, faise constar que, de acordo co que se dispón na Lei 22/2010, do 20 de xullo, do Código de Consumo de Cataluña, as persoas consumidoras poden solicitar un modelo das condicións xerais dos contratos de servizos financeiros básicos que poidan ter interese en concertar.
NORMATIVA XERAL DE PROTECCIÓN DOS CONSUMIDORES E CONDICIÓNS DE CONTRATACIÓN
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CRÉDITO AO CONSUMO
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NORMATIVA XERAL SOBRE SERVIZOS BANCARIOS
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MEDIACIÓN DE SEGUROS
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SERVIZOS DE PAGAMENTO
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SERVIZO DE ATENCIÓN AO CLIENTE
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