CLAIMS AND ENQUIRIES

 

CaixaBank Payments & Consumer, E.F.C., S.A., Sociedad Unipersonal, has joined the Customer Service Department responsible for dealing with and resolving complaints and claims from its customers and companies of the "CaixaBank" Group that subscribe to this service.  

 

Customers can submit complaints to the Customer Service Department through one of the following options:

  • By using the form available in the Private Customer Area under the "Services" tab in the "Complaints" section.
  • Through the following form:

    Public portal form.

  • By sending a letter to the following postal address: Calle Pintor Sorolla, 2-4, 46002, Valencia.
  • By letter delivered to a Caixabank branch. 
  • By sending an email to 

    servicio.cliente@sac.caixabank.com

    .

 

The Customer Service Department typically resolves claims within one month (fifteen working days in the case of complaints related to payment services) in accordance with its operating regulations. In the event that the claimant does not agree with the resolution, or should the aforementioned time period go by without a response, s/he can file the claim with the supervisory claims service.

Are you a CaixaBank Payments & Consumer customer?*

If you are a CaixaBank Payments & Consumer customer, we will assist you conveniently through your private area: Go to private area.

Before writing your message, select the reason and fill in the following details.
Reason
PERSONAL DETAILS
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CONTACT DETAILS
Any personal data obtained via this form will be processed by CaixaBank Payments & Consumer for the purpose of handling your enquiry and sending any requested information. The data subject may exercise his/her rights in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (RGPD), and in accordance with Organic Law 3/2018 of 5 December on the Protection of Personal Data and guarantee of digital rights, in relation to his/her data by contacting CaixaBank Payments & Consumer at C/Pintor Sorolla, 2-4 of (46002) Valencia or www. caixabankpc.com/en/ejerciciodederechos.