Claims and Inquiries Form
CLAIMS AND ENQUIRIES
CaixaBank Payments & Consumer, E.F.C., S.A., Sociedad Unipersonal, has joined the Customer Service Department responsible for dealing with and resolving complaints and claims from its customers and companies of the "CaixaBank" Group that subscribe to this service.
Customers can submit complaints to the Customer Service Department through one of the following options:
- By using the form available in the Private Customer Area under the "Services" tab in the "Complaints" section.
- Through the following form:
- By sending a letter to the following postal address: Calle Pintor Sorolla, 2-4, 46002, Valencia.
- By letter delivered to a Caixabank branch.
- By sending an email to .
The Customer Service Department typically resolves claims within one month (fifteen working days in the case of complaints related to payment services) in accordance with its operating regulations. In the event that the claimant does not agree with the resolution, or should the aforementioned time period go by without a response, s/he can file the claim with the supervisory claims service.