CaixaBank Payments & Consumer, E.F.C., S.A., Societat Unipersonal, s'ha adherit al Servei d'Atenció al Client encarregat d'atendre i resoldre les queixes i reclamacions dels seus clients i de les entitats del Grup ”CaixaBank” adherides a aquest servei.
Els clients poden presentar les seves reclamacions davant el Servei d'Atenció al Client a través d'una de les opcions següents:
Així mateix, d'acord amb el seu reglament de funcionament, el Servei d'Atenció al Client disposa d'un termini màxim d'1 mes amb caràcter general i de 15 dies feiners en el cas de reclamacions sobre serveis de pagament per resoldre les reclamacions. En cas de disconformitat amb la resolució o si ha transcorregut el termini indicat sense que s'hagi emès cap pronunciament, el client pot formular la seva reclamació davant dels serveis de reclamacions dels supervisors.
REGLAMENTS
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SERVEIS DE RECLAMACIONS DELS SUPERVISORS
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SERVEIS DE RECLAMACIONS DE LES COMPANYIES ASSEGURADORES VINCULADES
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INFORMACIÓ AL CONSUMIDOR (CATALUNYA)
Es fa constar l'existència del servei de consulta telefònica del consumidor, prestat per la Generalitat de Catalunya, a través del número 012. Hi ha fulls oficials de reclamació/denúncia a la disposició dels clients. L'entitat disposa d'un servei telefònic gratuït a través del número 900 101 538. Així mateix, es fa constar que, d'acord amb el que disposa la Llei 22/2010, del 20 de juliol, del codi de consum de Catalunya, les persones consumidores poden sol·licitar un model de les condicions generals dels contractes de serveis financers bàsics que puguin tenir interès a concertar.
NORMATIVA GENERAL DE PROTECCIÓ DELS CONSUMIDORS I CONDICIONS DE CONTRACTACIÓ
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CRÈDIT AL CONSUM
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NORMATIVA GENERAL SOBRE SERVEIS BANCARIS
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MEDIACIÓ D'ASSEGURANCES
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SERVEIS DE PAGAMENT
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SERVEI D'ATENCIÓ AL CLIENT
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