CaixaBank Payments & Consumer, E.F.C.S.A., Sociedad Unipersonal Bezeroarentzako arreta zerbitzura atxiki da, zeina zerbitzu honetara erantsitako "CaixaBank" taldeko erakundeen eta haren bezeroen erreklamazioak eta kexak konpontzeaz eta zaintzeaz arduratzen baita.
Bezeroek aukera hauetako baten bidez aurkez ditzakete erreklamazioak Bezeroarentzako arreta zerbitzuan:
Halaber, Bezeroarentzako arreta zerbitzuak gehienez hilabeteko epea du oro har erreklamazioak konpontzeko, bere funtzionamendu araudiari dagokionez, edo 15 egun baliodunekoa, ordainketa zerbitzuei buruzko erreklamazioak konpontzeko. Ebazpenarekin desadostasuna gertatzekotan edo adierazpenik igorri gabe adierazitako epea igaro bada, bezeroak gainbegiraleen erreklamazio zerbitzuaren aurrean bere erreklamazioak adierazi ditzakete.
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012 zenbakiaren bidez, Kataluniako Generalitateak emandako, kontsumitzailearen kontsulta telefoniko zerbitzuaren existentzia jakinarazten da. Erreklamazio/salaketa orri ofizialak daude bezeroen eskura. Erakundeak bezeroarentzako doako arreta zerbitzua du 900 101 538 zenbakian. Halaber, Kataluniako Kontsumo Kodeari buruzko, uztailaren 20ko 22/2010 Legean azaltzen denaren arabera, kontsumitzaileak diren pertsonak hitzartzeko interesa duten oinarrizko zerbitzu finantzarioen kontratu orokorren baldintzen eredu bat eskatu dezakete.
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