Rreklamazioak
ERREKLAMAZIOAK ETA KONTSULTAK
CaixaBank Payments & Consumer, E.F.C.S.A., Sociedad Unipersonal Bezeroarentzako arreta zerbitzura atxiki da, zeina zerbitzu honetara erantsitako "CaixaBank" taldeko erakundeen eta haren bezeroen erreklamazioak eta kexak konpontzeaz eta zaintzeaz arduratzen baita.
Bezeroek aukera hauetako baten bidez aurkez ditzakete erreklamazioak Bezeroarentzako arreta zerbitzuan:
- Bezeroen Eremu pribatuan gaitutako inprimakiaren bidez, "Zerbitzuak" fitxan, "Erreklamazioak" atalean.
- Inprimaki honen bidez:
- Idatzi bidez, posta-helbide honetara bidalita: Pintor Sorolla kalea 2-4, 46002, Valentzia.
- Idatzi bidez, CaixaBanken bulego batera eramanda.
- Posta elektronikoz (helbide elektronikoa: .
Halaber, Bezeroarentzako arreta zerbitzuak gehienez hilabeteko epea du oro har erreklamazioak konpontzeko, bere funtzionamendu araudiari dagokionez, edo 15 egun baliodunekoa, ordainketa zerbitzuei buruzko erreklamazioak konpontzeko. Ebazpenarekin desadostasuna gertatzekotan edo adierazpenik igorri gabe adierazitako epea igaro bada, bezeroak gainbegiraleen erreklamazio zerbitzuaren aurrean bere erreklamazioak adierazi ditzakete.
ARAUDIAK
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.
IKUSKATZAILEEN ERREKLAMAZIO-ZERBITZUAK
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.
LOTUTAKO ASEGURU-ETXEEN ERREKLAMAZIO-ZERBITZUAK
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.
KONTSUMITZAILEARENTZAKO INFORMAZIOA (KATALUNIA)
012 zenbakiaren bidez, Kataluniako Generalitateak emandako, kontsumitzailearen kontsulta telefoniko zerbitzuaren existentzia jakinarazten da. Erreklamazio/salaketa orri ofizialak daude bezeroen eskura. Erakundeak bezeroarentzako doako arreta zerbitzua du +34 933 20 33 10 eta 900 101 538 zenbakian. Halaber, Kataluniako Kontsumo Kodeari buruzko, uztailaren 20ko 22/2010 Legean azaltzen denaren arabera, kontsumitzaileak diren pertsonak hitzartzeko interesa duten oinarrizko zerbitzu finantzarioen kontratu orokorren baldintzen eredu bat eskatu dezakete.
KONTSUMITZAILEEN BABESAREN ARAUDI OROKORRA ETA KONTRATAZIO-BALDINTZAK
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.
KONTSUMORAKO KREDITUA
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.
BANKU-ZERBITZUEI BURUZKO ARAUDI OROKORRA
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.
ASEGURU-BITARTEKARITZA
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.
ORDAINKETA-ZERBITZUAK
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.
BEZEROARENTZAKO ARRETA-ZERBITZUA
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.