ERREKLAMAZIOAK ETA KONTSULTAK

 

CaixaBank Payments & Consumer, E.F.C.S.A., Sociedad Unipersonal Bezeroarentzako arreta zerbitzura atxiki da, zeina zerbitzu honetara erantsitako "CaixaBank" taldeko erakundeen eta haren bezeroen erreklamazioak eta kexak konpontzeaz eta zaintzeaz arduratzen baita.

 

Bezeroek aukera hauetako baten bidez aurkez ditzakete erreklamazioak Bezeroarentzako arreta zerbitzuan:

  • Bezeroen Eremu pribatuan gaitutako inprimakiaren bidez, "Zerbitzuak" fitxan, "Erreklamazioak" atalean.
  • Inprimaki honen bidez:

    Atari publikoko inprimakia.

  • Idatzi bidez, posta-helbide honetara bidalita: Pintor Sorolla kalea 2-4, 46002, Valentzia.
  • Idatzi bidez, CaixaBanken bulego batera eramanda.
  • Posta elektronikoz (helbide elektronikoa:

    servicio.cliente@sac.caixabank.com)

    .

 

Halaber, Bezeroarentzako arreta zerbitzuak gehienez hilabeteko epea du oro har erreklamazioak konpontzeko, bere funtzionamendu araudiari dagokionez, edo 15 egun baliodunekoa, ordainketa zerbitzuei buruzko erreklamazioak konpontzeko. Ebazpenarekin desadostasuna gertatzekotan edo adierazpenik igorri gabe adierazitako epea igaro bada, bezeroak gainbegiraleen erreklamazio zerbitzuaren aurrean bere erreklamazioak adierazi ditzakete.


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