ENQUIRIES CHANNEL SECTION

​​​​​​​The Enquiries Channel is a means of communication that we place at your disposal to formulate specific questions arising from the application or interpretation of the Code of Ethics and Operational Principles, and all other CaixaBank Payments & Consumer rules of conduct. This channel is essential to comply with these regulations and is, therefore, an active part of the ongoing improvement of CaixaBank Payments & Consumer.

Consultations brought by groups other than those envisaged will not be admitted, as shown in the drop-down list of groups of the Platform Channel. In any event, consultations brought by customers will not be admitted, in which case the appropriate channel will be the Customer Service.

This Channel provides a series of guarantees, including confidentiality throughout the process and the setting up of suitable IT systems to ensure that access records to the Enquiries Channel are automatically deleted. Enquiries are nominative, meaning they cannot be anonymous. Remember that you can access the Enquiries Channel 24 hours a day, 365 days a year, from a corporate or personal device. In addition, the channel's platform lets you submit enquiries in Spanish, Catalan, English or Portuguese. CaixaBank Payments & Consumer thanks you for using this channel, as this demonstrates your commitment to our ethical values and principles, thereby generating the trust needed to operate in the market. 'This trust can only exist if its integrity is beyond question'.