What is accessibility for the CaixaBank Group?

You can see what accessibility means for the CaixaBank Group here:

https://www.caixabank.es/particular/accesibilidad_en.html

Our accessibility statement for this site:

At CaixaBank Payments & Consumer, E.F.C., E.P., S.A. single-shareholder company we want ourwebsite to be accessible to everyone.

Accessible content:

We work to meet the web content accessibility criteria (WCAG 2.2. level AA) established by the World Wide Web Consortium (W3C).

Below, we list the extent to which our website conforms to the guidelines set out in WCAG 2.2:

  • Fully compliant with the requirement that content must not cause epileptic seizures.
  • Fully compliant with the requirement that the content be predictable. For example, users should know when page content will change due to an interaction, or consistently find navigation elements in the same order.
  • Fully compliant with the requirement that the content provide clear instructions to avoid and correct errors.
  • Partially compliant with the requirement that all content be accessible and interacted with using just a keyboard.
  • Partially compliant with the requirement to make it easier for users to navigate and interact with content using assistive technology or via the keyboard. For example, with a suitable structure for screen readers, or with descriptive headings and links.
  • Partially compliant with the requirement to offer users alternative ways to input data besides the keyboard.
  • Partially compliant with the requirement that content be readable and understandable.
  • Partially compliant with the requirement that content be compatible with assistive technologies and keyboard navigation.
  • Partially compliant with the requirement to allow content to be accessed with assistive technology tools, such as screen readers, while maintaining the same structure and information.

Content not accessible:

We are working in collaboration with Ilunion Accesibilidad S.A. to progressively improve the accessibility of this page. The following are the current points for improvement:

  • Not adapted to the requirement to offer a text alternative for any content in other formats, such as images, video, or audio. This is not necessary for purely decorative content.
  • Not adapted to the requirement to offer alternative ways to access information from audio and video, both pre-recorded and live. For example:
    • An audio track that describes and conveys visual information from a video, such as text or graphics.
    • Subtitles.
    • Transcriptions.
  • Not adapted to the requirement that content be distinguishable, that there be sufficient contrast between elements, that information not be conveyed by colour alone, or that text size or screen zoom can be increased without losing information.
  • Not adapted to the requirement to allow the user to adjust or disable time limits when viewing content. For example, when checking a card PIN, viewing an image carousel, or content in stories format.

This statement was prepared on 30 May 2025.

The method used to prepare the statement has been an audit carried out by Ilunion Accesibilidad, S.A.

Last revision of the declaration: 30 May 2025

Our accessibility statement for the private area (individuals, dealerships, and businesses):

At CaixaBank Payments & Consumer, E.F.C., E.P., S.A. single-shareholder company we want ourwebsite to be accessible to everyone.

Accessible content:

We work to meet the web content accessibility criteria (WCAG 2.2. level AA) established by the World Wide Web Consortium (W3C).

Below, we list the extent to which our website conforms to the guidelines set out in WCAG 2.2:

  • Fully compliant with the requirement to offer an alternative in text format to any content that is in other formats, such as image, video or audio, for example. This is not necessary for content that is purely decorative.
  • Fully compliant with the requirement to provide alternative ways of obtaining audio and video information, both pre-recorded and live. Examples include:
    • An audio track that describes and conveys the visual information of a video, such as text or graphics.
    • Subtitles.
    • Transcripts.
  • Parcialment d'acord amb al contingut es pugui consultar amb eines de tecnologia assistida, com ara lectors de pantalla, mantenint la mateixa estructura i informació.
  • Partially compliant with the requirement that content be distinguishable, that there be sufficient contrast between elements, that it should not rely on colour alone to convey information, or that it should allow for the text size or screen zoom to be increased without losing information.
  • Partially compliant with the requirement to allow all content to be accessed and interacted with using only the keyboard.
  • Partially compliant with the requirement to allow the user to set or disable time limits for viewing content. For example, when consulting the card PIN, a carousel displaying images or content in story format.
  • Partially compliant with the requirement to prevent the content from causing epileptic seizures.
  • Partially compliant with the requirement to make it easier for users to navigate and interact with content using assistive technology or via the keyboard. For example, with a structure suitable for screen readers or with descriptive headings and links.
  • Partially compliant with the requirement to provide users with alternative ways of entering data to the keyboard.
  • Partially compliant with the requirement for the content to be legible and understandable.
  • Partially compliant with the requirement for content to be predictable. For example, that users know when the content of a page will change as a result of an interaction or that they will always encounter the navigation elements in the same order.
  • Partially compliant with the requirement that the content should provide clear instructions for avoiding and correcting errors.

Content not accessible:

We are working in collaboration with Ilunion Accesibilidad S.A. to progressively improve the accessibility of this page. The following are the current points for improvement:

  • Not adapted to the requirement for content to be compatible with assistive technologies and keyboard navigation.

This statement was prepared on June 6, 2025.

The method used to prepare the statement has been an audit carried out by Ilunion Accesibilidad, S.A.

Last revision of the declaration: June 6, 2025